A pre-order occurs when we have incoming stock that has not yet reached our fulfilment centres. You can still order these products and we will ship as soon as stock arrives. This is usually on, or close to the specified date on the product page. 

• What payment methods do you accept?
  We accept all major credit cards, PayPal, Apple Pay, and Google Pay.
• Can I make changes to my order after it’s placed?
  We process orders quickly, so changes are time-sensitive. Contact us within 24 hours, and we’ll do our best to assist.

• Where do you ship, and how much does it cost?
  We ship worldwide, with rates calculated at checkout based on location and shipping method.
• How long does shipping take?
  Standard shipping usually takes 15-20 business days. International orders may vary depending on customs and local postal services. You’ll receive tracking information once your order ships.

• What is your return policy?
  We accept returns on unworn, unwashed items within 15 days of delivery. For full details, see our Return Policy page.
• How do I initiate a return or exchange?
  To start a return or exchange, please contact our support team with your order number, and we’ll guide you through the process. Customers are responsible for return shipping unless the return is due to an error on our part.

• Do you have an affiliate program?
  Yes! Our affiliate program offers three tiers of commission based on product categories. Affiliates can earn cash rewards and enjoy exclusive discounts. Visit our Affiliate Program page for more details.
• How does the referral program work?
  Share Obsidian Phoenix with friends and family! When a new customer makes a purchase using your referral link, both you and your referral will receive discounts. See our Referral Program page to get started.

• How does the charity raffle and prize system work?
  With each purchase, you’re automatically entered into our monthly charity raffle, where you have the chance to win exciting prizes. Winners are announced on our website and social media.
• What is the cash pool?
  Each month, a portion of our sales goes into a community cash pool. Loyal customers and affiliates have a chance to earn rewards from this pool based on participation in our programs.
• Do you have a loyalty program?
  Yes, our loyalty program rewards you with points for every purchase. Points can be redeemed for discounts, exclusive items, and more. Check out our Loyalty Program page for how to sign up and start earning.

• What sizes do you offer?
  We offer a wide range of sizes, from XS to 3XL. Each product page includes a size chart to help you find your best fit.
• How should I care for my Obsidian Phoenix clothing?
  For the best results, machine wash on a gentle cycle with cold water and lay flat to dry.

• Do I need an account to place an order?
  No, you can checkout as a guest. However, creating an account allows you to track orders, view purchase history, and manage rewards more easily.
• How can I contact customer support?
  Reach out to our support team at support@ObsidianPhoenix.com or through our Contact Us page. We typically respond within 24 hours.